Frequently Asked Questions

The Clearance Zone operate a secure and efficient online store from which you can browse and purchase products. You can complete a purchase by following the step-by-step guide from the product description page.

We source products from around the world and buy in large quantities which enables us to keep prices to a minimum. In some cases we also buy end of line or bankrupt stock which means we can offer even ore discounts. 

We are always sourcing new products from the leading manufacturers to increase our product range. The Clearance Zone product range continues to expand throughout all furniture categories. In addition to this we receive weekly lorry of stock across our product categories in store. 

To see our latest offers the best place to look is our Facebook page. Page name: Clearancezones

You can sign-up to our email newsletter which boasts the latest and best discounts that The Clearance Zone has to offer. This can be done quickly and simply by entering your email address in the newsletter field on the footer of the website.

Your ability to complete a purchase informed and confident is vital to us. You can visit our Kingston Upon Hull warehouse to view and inspect our products before committing to a purchase online.

Some of our items qualify for free delivery. Other delivery costs vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom. You will be provided a quotation on any delivery before committing to the purchase.

Timescales vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom. This information will be provided in your order confirmation email after the purchase has ben completed.

Deliveries of Oak Furniture will in the main be delivered via a courier who will arrange delivery within 10 working days of ordering. Once the order has been placed we will be in touch to confirm the next steps surrounding delivery. Many larger orders may be delivered through our own, in-house 2 man delivery teams.

In some instances particular products may come direct from the manufacturers and in those case where you have ordered multiple items, you may have multiple shipping costs and separate delivery timescales. All of this information is highlighted in your shopping basket when you checkout.

If you have not heard from us please give us a call on 01482487559.

We will contact you within 48 hours of an order being placed to discuss the next steps. 

To track your order please call us on 01482487559 and a member of our customer service team will be happy to help. 

Refunds are offered for most products within certain time periods; any special instructions for non-returnable items will be highlighted at the time of purchasing. Please note that certain products can only be returned if they are faulty.

If you want to return a product because you’ve changed your mind, the product must not show any sign of use. You need to inform us within 14 days and we will arrange the collection of the goods. The cost of returning the goods will be incurred by the customer. 

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

If any of our products arrive damaged or are faulty, please call us on 01482487559 and we will arrange for a replacement to be sent where necessary. You must notifiy us of damage within 48 hours of delivery or your claim may be rejected. 

If you wish to return a product please call us on 01482 487559, we will discuss the next steps from there. If the product is faulty or damaged we take the goods back FOC. If the product is to be returned as you simply don't like the product you will be liable for the returning cost.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

If you are returning a damaged or faulty product, The Supplier will cover the cost of the return.

If your return is for any other reason, you are responsible for the organisation and any relevant costs of the return – which will be indicated by the Supplier.